Privacy Policy
Last updated: 30 September 2026
Culture Content Pty Ltd (“Culture Content”, “we”, “us”) is a video production company based in Coogee, NSW. This policy explains what personal information we collect through culturecontent.com.au, how we use it and the choices you have. We handle personal information in line with the Australian Privacy Principles.
What we collect
Information you give us. When you send an enquiry through our contact form we collect your name, email address and, if you choose to provide them, your phone number, project details, budget range and how you heard about us. If you book a call, Calendly collects your name, email address and the time you choose.
Information collected automatically. Like most websites, we use analytics tools that collect information about how visitors use the site. This includes pages viewed, buttons clicked, how far you scroll, the type of device and browser you use, your approximate location (city or region) and how you found the site. We use:
- Google Analytics to understand visitor numbers, where visitors come from and which pages lead to enquiries.
- Microsoft Clarity to see how people use the site through heatmaps and session recordings, so we can make it easier to use. Clarity hides anything typed into forms, so we never see what you enter in those fields.
- Google Ads to measure the results of any advertising we run and, from time to time, to show our ads to people who have visited the site.
These tools use cookies and similar technologies. They do not tell us who you are.
How we use your information
- To respond to your enquiry, prepare a quote and work with you on your project.
- To arrange and hold calls you book with us.
- To understand how the website is used and improve it.
- To measure and improve our advertising.
We will not sell your personal information, and we will not add you to a mailing list without your permission.
Who we share it with
We use trusted service providers to run the website and our business. They handle information on our behalf and only for the purposes above:
- Netlify, which hosts this website and receives contact form submissions.
- Google (Google Analytics, Google Ads and Google Workspace, which we use for email).
- Microsoft (Microsoft Clarity).
- Calendly, for booking calls.
These providers may store information on servers outside Australia, including in the United States. We choose providers with strong privacy and security practices.
We may also disclose information where the law requires it.
Your choices
- You can block or delete cookies in your browser settings. The site will still work.
- You can opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage Google ad personalisation at Google Ad Settings.
- You can read how Microsoft handles Clarity data in the Microsoft Privacy Statement.
Keeping your information safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep enquiry details only for as long as we need them for the purposes above or as required by law.
Access, correction and questions
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing tom@culturecontent.com.au. We will respond within 30 days.
If you have a concern about how we have handled your information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.